Chapter 6: Change Control Process
Change Control is a formal process used to ensure that changes to a product or system are introduced in a controlled and coordinated manner. The goals of a change control process is to minimize disruption to services, reduction in back-out activities, and cost-effective utilization of resources involved in implementing change.
Change control is sometimes also referred to as Change Management Process.
Change Control process Consist of following steps:
1.Record
In this step we record what need to be changed.
2. Classify/Categorize
Categorize the change based on the importance, impact, complexity etc.
3. Assess
Perform risk analysis by answering the set of questions related to risk.
4. Approve
After accessing the risk it is generally approved by approving authority such as head of change control team and/or concerned business head.
5. Plan
Once the change is assigned to specific team, they need to create a change plan in detail. Also need to prepare a roll back plan in case change need to be backed out.
6. Build
Once plan is agreed and approved, development team will build the solution.
7. Test
Once development is completed, solution will be tested by testing team.
8. Implement
Implementation will be done of agreed and approved date and time.
9. Gain Acceptance
Once the change is implemented correctly, solution acceptance will be obtained from stakeholders/customers/clients.
10. Close
Once solution is accepted change requested will be closed.
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