Chapter 13: Case Study 1: Banking Project
Assume a bank is planning to develop online banking portal for its customers. So let us write business requirement for this in step by step manner. This case study gives you an overview of how to collect and document the business requirements.
1.Introduction
1.1 Purpose
Purpose of this document is to describe requirement for Online Banking portal to be launched by the bank.
1.2 Definition of Terminologies Used
| OBP | Online Banking Portal |
| OTP | One Time Password |
1.3 Listing of Supporting Documents
If you have any supporting documents provided it can attached here
1.4 Business Context
To describe the requirement and approach for online banking portal.
1.5 User Characteristics
Generally, operational users will use this document as a reference guide on the business rules and business processes. System analyst team will use it to prepare their functional specification document and program specification document and code the program. Business Analyst will Keep this signed-off document as a recorded business rules and they may use this document to prepare system-training manual/user training manual, if any.
2.Project Boundaries
2.1 Assumptions
Core banking application is already exists, it remains unchanged and this project has no impact on it.
2.2 Dependencies
Not applicable
2.3 Constraints
Not applicable
3. Business Requirements
3.1 Product Objectives
This project is being taken up to achieve the following objectives:
- To provide better and convenient banking experience to customers
- To increase the customer base
- To reduce the operational cost in long term
- Online presence and branch building
3.2 Background
Currently there is no online banking portal exists.
3.3 Problem and improvement areas
No Applicable
4. Scope of work
Initially in the first phase following functionalities need to be available.
Account Creation
New customer should be able create account using the debit card given to the customer while opening the account. Customer need to provide mandatory mobile number during the account opening. This will be used for authentication during online account creation and future online transactions.
Login
Once customer creates account should be able to login immediately.
Account Statement
Mini statement for last 10 transactions should be available. Also customer should be able to down statement in PDF format for last and current financial year. For the statement older than the last financial year customer need to request separately.
Add Beneficiary
Beneficiary should be able to add for fund transfer. Beneficiary activation should be done using OTP sent to registered mobile number. Fund transfer should be enabled only 24 hours the beneficiary addition.
Delete Beneficiary
Beneficiary added earlier should be able to delete.
Fund Transfer
Fund transfer method NEFT, RTGS and IMPS should be available. Funds can be transferred only after beneficiary addition & activation. There will be 24 hours waiting period for fund transfer after beneficiary activation.
For all the transactions online banking portal need to communicate with the CBA to get the details.
5. System Architecture
Online Banking System Architecture
6. Process Flow Diagram
Not Applicable
7. Process Steps
Not Applicable
8. Report Requirements
- Daily Report: Online Banking Portal Registered Users Report
- Weekly Report: Online Banking Portal Registered Users Report
- Monthly Report: Online Banking Portal Registered Users Report
9. Interface Requirements
Not Applicable
10. Acceptance Criteria
As per the business requirement.
11. Operational Scenarios and Illustrations
Not Applicable
12. Any other Details and Requirements
Not Applicable
13. Appendix
If you have any additional document/details you can provide here.
14. Checklists
Following are the few sample list of questions you may need to ask and get answer.
- Is there any impact to core banking system?
- Is there any impact to marketing team? If yes what is the impact?
- Is there any impact to sales team? If yes what is the impact?
- Is there any changes existing jobs?
- Whether any new job to be included?
- Whether any new transaction to be included?
- Whether any external vendor is involved? If yes, what is the role of the vendor?
- Any new communication mechanism involved?
- Any new documents to be used?
- Any change to existing document required?
- Any new training required for any team?
Posts
